Top rated customer service

Here at Mercedes-Benz South West, we are keen that the quality of our service matches the quality of our product. We place the customer at the heart of every business decision that we make, and we’re keen to set the benchmark for outstanding customer care. That’s why we are proud to be rated 4.8 stars on review platform Trustpilot.

“The car was prepared perfectly having been properly detailed and was parked in the showroom for us to view. Nothing was too much trouble and the whole experience was a pleasure!” Mr Robinson on his experience at Mercedes-Benz of Exeter.

“Everything was clear in my first appointment in the showroom and the car was ready for me to test drive if I wanted to. Communication was excellent leading up to handover and the car was in excellent condition ready for me to drive away. A seamless and stress free process!” Ms Horn on her experience at Mercedes-Benz of Truro.

“I took my SLK in for a replacement rear subframe. They didn't think they'd be able to get it done by Xmas. Not only were they able to get that done, they also managed to fit 2 new front wheel bearings, MOT, and clean my car for me to collect today. Talk about under promise and over delivery. Utterly brilliant. I have complicated mental issues, but they dealt with me perfectly. I totally trust them, which for me is a big thing to say. I will be taking my car there for servicing and MOT from now on and can not recommend Mercedes Plymouth nor praise their staff enough. Absolute perfection” Mr Johnson on his experience at Mercedes-Benz of Plymouth.

“They really pulled out the stops this week for me. I had my E-Class Estate in for its MOT but with only one more day to go sure enough it failed on two issues. They organised for both to be resolved on that day, including getting a part up from Exeter, and getting me a loan car - and having mine cleaned inside and out when they didn’t have to. And with the ingenuity of one of the engineers they saved me c. £700 on one of the fixes. Just amazing service, thank you.” Mr Haughton on his experience at Mercedes-Benz of Taunton.

“Honestly, this was the easiest, most professional and efficient, car buy ever. I live about four hours from the garage, where I bought the car. They made it easy and arranged the car to be dropped off to me. Very friendly, and knowledgeable and made sure I understood everything. Any question I had, they were fast and swift with a clear answer. Nothing was any trouble for them. I would definitely buy from this place again.” A customer on their experience with the Mercedes-Benz South West Online team.

If you would like to experience outstanding customer care during your next car purchase or service, contact your local dealership, or come in to see us any time! Our Customer Service specialists are on hand to make sure that we have provided you with the best service. If there is anything else that you need from us, please contact our customer service team.